The Courthouse runs on SyncReserve.
The first racquet club to switch to SyncReserve. Here is what was breaking before, and what changed after.
What changed when The Courthouse switched.
Months of lost drop-in revenue, rigid memberships, and books rebuilt by hand every quarter. Then the switch. Here is what changed, line by line.
Drop-ins hit a credential wall and bounced, losing reservations every week.
No account, no wall. Drop-ins convert instead of bouncing.
The front desk booked courts by hand all day because booking online took too many steps.
Booking is easy enough that members do it on their own, and calls to reserve a court dropped sharply.
Members who wanted equipment at checkout gave up, and revenue per booking slipped quietly.
Equipment, balls, lessons added in one tap. Revenue per booking climbs without staff effort.
Perks could not bend around how the club actually ran, so staff worked around the software.
Tiered perks, sport-specific rules, and pricing logic built to The Courthouse’s exact model.
Names and emails were captured; behavior never was. No segmentation, no lifecycle view.
Behavior, segments, churn signals, and SMS reminders members actually thank you for.
Fees, integrations, and refunds came back as black boxes; the accountant rebuilt the ledger every quarter.
Fees, payouts, integrations, and refunds reconcile per booking, exportable to QuickBooks.
Simple changes meant nested menus, support tickets, and the same questions every season.
Pricing, schedules, programs, and policies update right in the dashboard, with built-in AI that turns plain language into config.
It felt slow on a phone, so loyal members complained and drop-ins bounced.
Fast and intuitive on any device. The software gets out of the way and the club takes the credit.
Coaches and the front desk coordinated times manually, and coach pay was tallied off-system.
SyncReserve manages coach availability, generates invoices automatically, and lets coaches log session notes.
fully paid online court reservations, first month after switching
Online reservations climbed during the switch.
The prior platform’s April reservation report was the baseline; SyncReserve’s May production booking data showed the lift. Court reservations only: programs, clinics, lessons, events, and merchandise excluded. One club, one month: we show it because it is the real number we have, not a projection.
What the team started noticing.
Not on a dashboard. In the daily rhythm of the club.
Courts running fuller.
Drop-ins converting, off-peak slots filling, utilization the team had chased for years.
The phone stopped ringing.
Reservations moved online and members started booking themselves. The front desk got its day back.
Members visibly happier.
The desk hears thank-yous instead of complaints. Renewals get easier.
Hours back to staff, every week.
Config that took support tickets and weeks now takes minutes. AI turns plain language into settings.
Revenue per booking moving up.
Ancillary attach and retention climbing together, no workarounds.
Books that reconcile.
Quarter-end stopped being a rebuild. Exports land clean with the accountant.
“We switched and immediately saw the difference. More people stopped calling to book and started reserving online, and members loved how much easier it felt to interact with the club. SyncReserve let us offer membership perks we had not found anywhere else: guest passes, prime and low-time discounts, and rules built around how we actually run.”
Migrations done with you, not at you.
When you switch, we move your bookings, members, payments, and history with you, scoped together up front so nothing is a surprise.